Happenings May 31, 2024

    In this issue:

• National Day Spotlight
• ASWi on Top 100 List
• Acumatica User Tips
•  ISV Addon Spotlight
• Excellence & Sales 101
• Events, Blogs, Movies
• Webinars, Community

The purpose of a newsletter is an opportunity for the ASWi team to provide you and the rest of our clients with information on all the new ASWi an Acumatica related things (or “happenings”) that you may not otherwise be aware of.

Please feel free to share this newsletter with any/ all of your team. Pease let me know if anyone on your team who would like to be added to the mailing list for the next issue and removed.

You can always have a look at back issues of Happenings on ASWi’s web- site at: https://aswiblog.wpengine.com/category/customer-newsletters/

“Remember to smile.” Nelson Mandela

Smiles are powerful! They not only create engagement between two people but the more a person smiles, the healthier their brain can be. Smiling has a direct link to our brain and can help to reduce stress.

There is so much a smile can do. Just one smile can brighten someone’s day. It can also improve your day. Smiles are infectious. A healthy smile
can develop confidence and generate a new outlook on the world.

Make the world a happier, healthier place and observe National Smile Day by sharing your smile with your friends, your team mates and those you interact with throughout the day.

About the picture: Nothing causes a big smile like your first time at Smitty’s Market.

Q: What type of bear has no teeth to show when they smile?
A: A gummy bear.

Q: What has teeth but can never smile?
A: A comb.

Q: You want to know what really makes me smile?
A: My facial muscles.

Q: Why is “smile” one of the longest words?
A: Because it has a mile inside it.

Q: You know why electrons never smile?
A: They have too much negative energy.

I decided to make sure my wife woke up with a big smile on her face this morning.
I’m no longer allowed to have Sharpies in the house .

Every year Bob Scott, the executive editor of ERP Global Insights and an industry expert in the mid-market financial software community, compiles
a list of the Top 100 VARs for mid-market ERP that have proven to be exceptional leaders in our industry.

This year ASWi were included in this prestigious list and we are very thankful to all our clients for allowing us to serve you, we are very thankful for the support of our strategic partners, and we are very thankful for our staff who wake up each day thinking of ways to provide Substantial Value to our customers.

All of you have enabled us the opportunity to grow our company that has been founded, since Day 1 on a foundation of our shared values: Love, Serve, Care.

Thank you!

2 eMail
If a topic or issue cannot be resolved within 2 emails, stop the thread and schedule a meeting.

When You Receive an eMail from a Customer or Prospect

You know they’re there and they’re thinking of you at that moment, so call them immediately! Don’t email them back or put it on your to-do list to follow up.

Swallow the Toad in the Morning
Don’t wait (and dread) to do that unpleasant task that’s hanging out there. Jump in first thing in the morning, address it and move on.

25 Minutes On, 5 Minutes Off
If you’re the type of person who wakes up early, checks their email or project “just for a quick look” and when you look up it’s now past noon, you may want to schedule Pause Breaks into your calendar.

Whether it’s a 5 minute break after 25 minutes, 10 minutes after 50, etc., it will give you a chance to get up, clear your mind and come back to the
next task a little more invigorated.

By Tim Rodman, AUGForums.com

For any field on an Acumatica Cloud ERP form, you can control whether it’s Hidden, Required, the Display Name, and the Default Value.

You can also use Conditions to conditionally make a field required.

If you would like to know more about this event, please let our Customer Success Manager Keith Wood know by emailing him at keithw@aswius.com or call him at (717) 581-1226.

Reduce costs, eliminate double data entry and errors, and seamlessly automate your freight and shipping process.

Built by shippers, for shippers, FreightPOP connects to your existing business systems to optimize your company’s logistics planning, execution and analysis workflows faster than you thought possible – AND for a price you can afford.

One Day Integration
With a fully native integration to the Acumatica Application, you can be up in running in just one day.

FreightPOP have recently released the following new features:

• Pickup Portal
The carrier pickup portal’s look and feel has been updated to be more intuitive and user-friendly.

• Pickup Confirmation Email For UPS Shipments
For users that send confirmation emails from the system for multi-piece UPS shipments, the tracking numbers will now link the receiver of the email to UPS’s tracking website.

• Ceva LTL and TForce
Ceva and Tforce have updated their APIs and we have now successfully moved our integrations to their new APIs.

• Routing Guide
When the routing guide is being used on a given shipment, we are now displaying the audit trail of how the carrier and service where selected.

• External APIs
A new restful API has been added for address level rules along with address validation to be used when leveraging the system functionality outside of the UI.

If you would like to learn more about how FreightPOP, please let our Customer Success Manager Keith Wood know via email at keithw@aswius.com or phone at (717) 581-1226.

By Mike Brooks

If you have followed me for a while, you may know that my opinion on whether to ask a prospect, “How are you,” has changed over the years.

What I’ve discovered, is that asking this simple and socially accepted icebreaker is more important than you might think.

Here’s why:
Selling over the phone is challenging because you don’t have all the visual cues an outside sales rep has and uses. You can’t tell if your prospect is annoyed, resistant, bothered, or if they are willing to have a conversation with you. You just can’t read their expressions and so react to those physical cues.

That’s where asking the simple: “How are you doing today?” comes in. The seasoned inside sales rep knows that the answer to that question, and more importantly how a prospect answers it, makes up for all the cues missing from a face-to- face interaction.

Think about it:
You can immediately tell if a prospect is in a hurry when they answer the phone. You can tell by their tone of voice if they are open to communicating with you or if they are annoyed.

That’s why asking this simple (and accepted) question is the way to go.

What you need to do next is respond accordingly to what (and how) they respond.

For example, if they tell you they’re doing well and ask how you’re doing, you must respond with, “Thanks for asking! I’m well also . . .” before going on with your opening.

If they say, “Fine, how can I help you?” then you’d better react to that as well. Something along the lines of, “I’m sure you’re busy, so I’ll be brief. The reason for the call is . . .”

I’m sure you see now how asking this simple question at the beginning of your call gives you more leverage than not asking it. Hope this helps take the “cold” out of “cold-calling”!

Nearly every weekday, a motivational quote is posted on X/Twitter by @ASWiDelivered and on LinkedIn by @ASWi.

• “Life is not about how fast you run or how high you climb, but how well you bounce.” Vivian Komori

• “Life is 10% what happens & 90% how you react to it.” Charles Swindoll

• “Leadership is 3/4 show-the-way and ~1/4 follow-up.” James E Faust

• “Knowing is not enough; we must apply.” Goethe

• “Well done is better than well said.” Ben Franklin