Service Management ERP Handbook: A Guide to Selecting the Right ERP Software for Your Industry
ENTERPRISE RESOURCES PLANNING (ERP), CONSTRUCTION ACCOUNTING, PROFESSIONAL SERVICES AUTOMATION (PSA), MANAGED SERVICE PROVIDER (MSP), AND FIELD SERVICE APPLICATIONS
Service is a diverse industry. Some companies provide professional services with projects, while other companies offer managed services for outsourced support and technology services. Construction businesses offer a mix of field services with project accounting for job costing. Field service organizations install and maintain equipment and schedule technicians for remote services provided at customer locations. The service industry also includes personal services for social, medical, legal, and educational services. Many service organizations deliver hybrid services with projects, managed services, and field service operations.
Selecting the right business management application is tricky. Should you pick a reliable ERP application and add missing applications, or should you go with a niche industry application designed for your unique industry segment?
This handbook provides an overview of the five major service categories. It outlines eight different types of services with a shortlist of standard requirements. Readers will discover the differences between general and specialized ERP, popular features, and a list of industry segment needs.
